pcso1 Privacy Policy

Data Privacy

Privacy Policy – pcso1

---

This Privacy Policy describes how pcso1 ("the Platform," "we," "us") collects, processes, stores, and protects the personal information of players who use the pcso1 website at pcso1.vu. It applies to all visitors, registered players, and users of any feature or service offered through the platform.

By registering an account with pcso1, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, please do not register or use the platform.

1 What Personal Data We Collect

pcso1 collects personal data in different ways depending on how you interact with the platform. The categories of data we collect include:

2 How We Use Your Personal Data

We use personal data collected from you for the following purposes:

• Account management: Creating, maintaining, and securing your pcso1 player account.
• Identity verification (KYC): Confirming your identity before processing withdrawals and as required for fraud prevention.
• Payment processing: Handling deposits and withdrawals in PHP to your verified Philippine bank account or e-wallet.
• Platform security: Detecting and preventing fraudulent activity, account sharing, multi-accounting, or any prohibited activity as outlined in the Terms & Conditions.
• Service communications: Sending you account notifications, security alerts, OTP codes for login and transaction confirmation, and support responses.
• Promotions: Informing you of bonus offers and promotions applicable to your account, where you have not opted out of such communications.
• Legal compliance: Meeting any legal obligations applicable to the operation of an online gaming platform.
• Responsible gaming: Supporting the use of responsible gaming tools such as deposit limits and self-exclusion, including maintaining records where a self-exclusion is in place.

3 Identity Verification and KYC Data

KYC verification is required before any withdrawal can be processed on pcso1. The verification process involves submitting a copy of a valid Philippine government-issued ID – such as a PhilSys National ID, Philippine Passport, driver's licence, SSS/GSIS card, Voter's ID, or PRC professional ID.

Identity documents submitted for KYC are used solely for the purpose of verifying your identity and confirming that your account meets the platform's eligibility requirements. Documents are stored securely and are accessible only to authorised personnel directly involved in the verification process.

KYC documents are retained for the period required to meet our operational and legal obligations. Once the applicable retention period has passed, documents are deleted or permanently anonymised.

4 Data Sharing and Third Parties

pcso1 does not sell, trade, or rent your personal data to third parties for their own marketing purposes. Your data is shared only in the following limited circumstances:

• Payment processors: Your bank account or e-wallet details are shared with our payment processing partners solely to execute deposit and withdrawal transactions.
• Game providers: Game activity data (such as bets placed and game outcomes) may be shared with the software providers whose games you play, as necessary to operate those games on the platform.
• KYC service providers: Where we use a third-party identity verification service, your submitted documents and personal details are processed by that provider under a data processing arrangement with pcso1.
• Legal requirements: We may disclose personal data if required to do so by applicable law, court order, or lawful request from a competent authority.
• Fraud prevention: Where we have reasonable grounds to believe fraudulent activity has occurred, relevant data may be shared with law enforcement or banking partners to investigate and prevent further harm.

All third-party service providers who receive your personal data are required to handle it securely and only for the specific purpose for which it was shared.

5 How We Protect Your Data

pcso1 applies technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These include:

• 256-bit SSL encryption applied to all data transmitted between your device and the pcso1 platform.
• OTP (one-time password) authentication for login events and withdrawal requests, sent to your registered Philippine mobile number.
• Restricted internal access to personal data, limited to staff with a genuine operational need.
• Secure server infrastructure with access controls and regular security reviews.
• Encrypted storage of sensitive data including identity documents and financial account details.

While we implement robust security practices, no online platform can guarantee absolute security against all possible threats. You are also responsible for keeping your login credentials confidential and reporting any suspected unauthorised access to your account promptly via the in-account support channel.

6 Cookies and Tracking

pcso1 uses cookies and similar technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit the website. They are used for:

• Session management: Keeping you logged in during an active session.
• Security: Detecting suspicious login activity and protecting your account.
• Platform performance: Understanding how players use the platform so we can improve the experience.
• Personalisation: Remembering your preferences and language settings.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some platform features, including login persistence and session security.

7 Data Retention

We retain your personal data for as long as your pcso1 account is active or as required to fulfil the purposes described in this policy. When you close your account, your data is retained for a further period as required by our legal and operational obligations. After that period expires, your data is deleted or permanently anonymised so it can no longer be linked to you.

Transaction records, game history, and KYC documents are retained for a minimum period to comply with applicable financial record-keeping requirements. Self-exclusion records are retained for the duration of the exclusion and for a reasonable period thereafter to prevent the inadvertent re-opening of an excluded account.

8 Your Rights Over Your Personal Data

As a pcso1 player, you have the following rights over your personal data. You can exercise any of these rights by contacting the support team through your account or by emailing [email protected].

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: You can ask us to correct inaccurate or incomplete personal data on your account.
• Right to deletion: You can request deletion of your personal data, subject to any legal retention obligations that may apply.
• Right to restrict processing: You can request that we limit how we use your data in certain circumstances.
• Right to object: You can object to the use of your data for direct marketing communications at any time.
• Right to data portability: You can request your personal data in a commonly used, machine-readable format.

9 Players Under 21

pcso1 is strictly for players aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that an account has been created by an underage person, that account will be closed immediately and any associated data will be handled in accordance with this policy and applicable law.

10 Updates to This Privacy Policy

pcso1 reserves the right to update this Privacy Policy at any time. When changes are made, the updated policy will be published on this page with a revised effective date. Continued use of the platform following the publication of an updated Privacy Policy constitutes acceptance of the revised version. We encourage you to review this page periodically.

11 Contact and Data Enquiries

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the pcso1 support team:

• Email: [email protected]
• Live Chat: Available within your logged-in account, 24 hours a day, 7 days a week

We aim to respond to all privacy-related requests within a reasonable timeframe. Where a request requires additional verification of your identity before we can proceed, we will let you know promptly.